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How we help
We are a mobile dog grooming service that believes dogs are most comfortable in their own environment.
Social change is the focus of our organization. 40% of the profit from this service is donated to the Urban Pooch’s Foundation. A registered charity dedicated to providing financial aid for mental health support dogs, personal therapy, mental health prescription drugs, and active involvement in initiatives promoting mental health as a fundamental right.
Save time and alleviate stress by eliminating the need for transportation to and from the grooming salon.
Become a supporter today so you can:
Enjoy the convenience
With our mobile dog grooming service, you can schedule appointments at a location and time that suits you best, making pet care convenient and hassle-free for your busy lifestyle.
Reduce anxiety for your dog
Our mobile dog grooming service reduces anxiety for your furry friend by providing grooming in the comfort of familiar surroundings, promoting relaxation and a stress-free experience.
Ensure one-on-one attention for your dog
Choose our mobile dog grooming service for exclusive one-on-one attention, catering to your dog’s individual needs, fostering trust, relaxation, and a positive grooming experience.
Our Service
Conveniently book your in-home mobile dog grooming service via our user-friendly app. Select any day and time that works for you.
Our Mobile Dog Groomers will come to your home at the agreed-upon date and time. Upon arrival, please let them in and guide them to the designated area, typically a bathroom that includes a tub and sink. There, we’ll discuss your preferences for grooming your dog. Our Mobile Dog Groomer will then set up and commence the service, which includes a thorough wash, styled cut, nail trimming, ear cleaning, and blow dry. We kindly request that you provide the shampoo for our use, ensuring compatibility with your dog’s needs. After the service, we’ll ensure the area is cleaned and returned to its original state. Our standard service duration is a minimum of two hours, with any additional time billed afterward. However, we strive to complete the entire service within this timeframe.
Billing is super simple. When registering as a client, a credit card is added to your profile. Once a service is booked, the credit card on file is charged the next day at 9AM EST. The service is now prepaid and our team will show up as booked. No worries if you need to cancel a previously booked service that has already been billed, we’ll just add a credit for the amount that was billed to your account for you to use for a future service.
Note: our Grooming service is a minimum of two hours. However, when dealing with larger dogs or dogs with behavioural issues, we may go over the two hour minimum. In these instances, our Mobile Dog Groomer will notify us and we will reach out to discuss having the additional time paid for. Generally though, we do stay within the two hour minimum. Only on rare occasion do we end up going over and need to charge extra. We would definitely notify you beforehand to ensure you are aligned with the extra charge. We would never just bill you.
Our Process
Embark on a seamless Journey! Conveniently schedule, receive services, and enjoy a hassle-free pet care.
We are available throughout the process. Should you ever have any questions or need assistance, feel free to contact us.
Step 1
Click the “Book now” button and then enter your details in the form that opens up. This form is then provided to our team to review and approve.
Step 2
Open the “Welcome email” that is sent to the email address you provided in the form.
Step 3
Click the “Activate Your Account” button in the email and finish setting up your profile.
Step 4
Download our app using the links provided in the “Welcome email” or by clicking the buttons below once you have completed setting up your profile.
Step 5
Log into the app to conveniently book services from all your devices.
Step 6
Navigate to the “Scheduling” selection to add a service. Previously booked services can also be viewed in this section.
Step 7
Select the service you would like to book, enter the requested information and submit the service for approval.
Step 8
Urban Pooch’s then reviews the service, approves the request and assigns the service to a specialist close to your postal code.
Step 9
The credit card associated with your profile will then be billed for the service the next day regardless of whether the service is that day or not, once the service has been approved and assigned by Urban Pooch’s.
Don’t worry, if you need to cancel a previously booked service that has already been billed, we’ll just add a credit for the amount that was billed to your account for you to use for a future service.
Step 10
Urban Pooch’s will then show up to complete the service on the scheduled day and time.
Step 11
Once the service is completed, a service report will be sent through the app confirming the service has been completed.
Step 12
Book your next service or schedule a recurring service.
Pricing
$64/hour
Services include
Wash, cut, nail trim, ear cleaning, dry, comb, and bathroom cleanup.
What’s required from you?
A bathroom with a tub and sink.
Dog’s favourite shampoo.
Nail trimming
Just looking for a nail trimming visit?
$28
Note: our full grooming service includes a nail trim. Booking this service is only if you require us to come for a nail trimming only.
Price does not include tax.
Two hour minimum applies. Additional time will be billed after the service.
Tip not included.
